I should prefance this post by telling a quick story. It’s a quick story about a client meeting. I had that meeting today. The meeting was a lunch meeting. It was somewhat improptu. We found ourselves out and about town and while talking on the phone we realized we should just meet up for lunch instead.
It turned into a wrap-up meeting where we evaluated the prior work completed and a review meeting for the proposed work presumably forthcoming. We ended up chatting for a while about other things: life, kids, money, and the start-up life. For me, a typical meeting amongst friends. For the client, perhaps surprisingly and refreshingly atypical.
At the end of the meeting the client makes a point out of stopping me, as we leave our separate ways, in the parking lot to say, “Thanks.” It was understood that thanks meant more than “glad you paid for lunch.” It meant, “I couldn’t have done it without you.” It meant, “Damn, am I glad we started working with 3ones.” It meant, “I trust you.”
I’ll take one sincere expression of gratitude like that each quarter.