Best (and Worst) Practices for Email Unsubscribing

No Spam

No Spam

Here are a few screenshots I took at the end of 2011. I was cleaning house and just trying to cut down on the amount of noise I have in my inbox. It lead to more than a few examples I want to praise. And a few more examples that made me red in the face. If you get anything from this post, please comment on it or share it. I have a feeling it will be helpful to a lot of talented product developers out there. Enjoy!

[...]

Posted in lessons learned in the trenches, the internet as we see it | Tagged , , | Leave a comment

Is Quora Still Being Used?

Yes.

Is it growing? Also, yes.

According to Compete.com and Quantcast.com Quora is seeing a stead growth in both of the audience reach metrics of monthly uniques and pageviews (100% growth year over year and 15% growth month-over-month).

What kinds of traffic are we seeing at Quora? What’s the community like? I don’t have that data. Not objective data anyway. I like it over there. I’ve made some new friends and found it easy to connect with other product people. But that’s just me. I find it more rewarding to contribute and moderate my topics of interest there than on Wikipedia. Where else can you ask the question, “What’s the secret, Max?” and get a clever answer within 24 hours?

A year ago, KISS published this blog post about Quora’s growth at that time. I’d like to see it updated. It does a good job of explaining why one would use Quora and, as it their want, some more key metrics outlining Quora’s successful growth.

World of Quora

World of Quora

Source: KISSmetrics

Posted in the internet as we see it | Tagged | 1 Comment

Smiles and Waves

Smile and Wave

We're all Majorettes

On Facebook positive posts generate more likes while negative posts generate more comments. Yes, feedback comes with two spins. We already knew that, however it’s important to consider the difference between likes and comments in more than sentimental terms. Social gestures are the currency we use to pay for life. Likes are pennies. Comments are dollars.

How much is a tweet worth?

This is not a rhetorical question. It seems people have put a great deal of time and effort into solving this problem. Over at whatsyourtweetworth.com my tweets are valued at $3.33, an arbitrary value that kinda feels that way too. A little more than a year ago Toyota was paying $500 for tweets from new Toyota buyers. If you took your company’s twitter account with you when you quit, that company might sue you $3 per twitter follower. However, Eventbrite has the most comprehensive study on the value of sharing taking into account users sharing content with other users on LinkedIn, Twitter and Facebook. If a tweet is worth a penny, then a share on LinkedIn two cents and a share on Facebook is a nickel (exact figures are considerably more).

Penny for your thoughts

The reason I ask about the value of sharing is that I’m the kind of guy who does a lot of it. I don’t really think about it in terms of how can I be compensated. Nobody does. If we did, then we’d constantly question the motives of the person who’s doing the sharing and be much less likely to follow their recommendations. The value I get from a share is tremendous. A like tells me you’re listening. A comment tells me you’re engaged. Unsolicited sharing tells me you have passion for a thing. That’s how I rank those. In social currency, Likes are pennies. Comments are dollars. Shares are priceless. I can tell you that some of my most popular shares were quickly followed by tons of comments and not a few likes. Shares are the gift that keeps on giving.

Tipping is a Place in China

I was at Starbucks this morning praying to the green and white goddess for inspiration on today’s post. I looked around and saw some colleagues talking. Beyond them, students engaged in morning gossip. I had dropped of the kids and overheard the ladies at D’s school talking about the waves today on Sunset Cliffs. I heard the surf report a few days ago and noted to myself (not a surfer) that I should probably make an effort to see these waves too. Hearing D’s teachers comment on the waves sealed the deal. I drove by and, sure enough, half of San Diego was in my neighborhood watching the waves crash into our cliffs. Poke fun if you will, but it struck me how local news plays a key role in this. I listen to NPR. They do a great job of zooming into local and state news even though much of the programming is national in scope. They gave me a local tip. So did the fine ladies at Merry-Go-Round. And there I was, in Starbucks, contemplating this post, getting ready to share the power of unsolicited sharing. Great tips are indeed priceless. Especially the local ones.

You’re in a Parade! Smile and Wave!

There’s an adage in our business that goes like this: “if you are not paying, you are the product.” It’s easy to get upset at Facebook, Twitter and LinkedIn for using users for profit. It’s also easy to see how our lives are made better by having social networks in them. This post is not an effort to debate that. What I do want to point out is another adage a friend to 3ones espouses: “The event is neutral.” It’s a new-agey nugget of wisdom that we’ve used to help us understand how to handle stressful situations better. It means, don’t react automatically. Stop, look and listen. It’s OK to be emotional. It’s OK to react. But do it in a way where you can step back from the event a bit and know that you have the tools to make the experience what it should be: better. Good or bad events should always strive to be made better. I’ll share an example:

Every summer in Lincoln, New Mexico, there’s a 4th of July parade that blocks up a stretch of highway connecting Roswell to Ruidoso. It’s a two-lane highway and during that time of year there are convoys of West Texans looking to place bets at the race track and casinos a bit farther down the road. If they happen to have bad timing they are going to wait an hour for the parade to finish before they can go on. Once the parade ends they can only go at parade speed through the town because the parade is still walking its way down the highway. Becky, our good friend and a permanent resident, makes a point of walking up to each of the cars that’s been waiting saying, “Smile and wave! You’re in a parade!” One by one, they follow along. Not everyone appreciates Becky’s zeal. But you can watch the faces of these Texans unfold from despair to glee once they realize they were looking at the experience the wrong way. “Smile and wave! Smile and wave!” And what do you know? Most people do. It’s a hoot.

When you’re the product, embrace it. The world is better off when you’re magnanimous.

Thanks for sharing

So that’s the value of sharing. It changes your day. It changes your perspective. It gets you in the parade. It gives you cause to like.

 

Posted in the internet as we see it | Tagged , , , , , | Leave a comment

Why Quora Boards?

Product Development Board - on Quora

My Product Development Board - on Quora

For those of you wondering why I chose to create a Product Development board, read this first.

I find the name “Boards” misleading because it connotes bulletin board. Really, it’s just a broadcast where the board owner can post a message that gets broadcast to the followers s/he chooses. So, when I created the Product Development Board it’s because I enjoy posting about the Product Development topic. I blog about Product Development quite a lot in this very blog. And I’m likely to start sharing my blog posts there as well as snippets from around Quora and around the Web on that board. Sharing to our Facebook page, LinkedIn, Google Plus and now Quora? Seems like a lot of work. I’ll have to measure how much response I get from each source to figure out whether it’s worth the additional effort to broadcast over on Quora.

Posted in product development, the internet as we see it | Tagged | Leave a comment

Facebook Gives Quora Emigres Something to Ponder

Facebook today reinvigorated their Questions product which is previewed in their blog today. The Wisdom of Friends (and Others Too) (10).

It asks, as it should, what’s the best answer for me considering who I am. And nobody but Facebook knows who am I better. What does this mean for Quora? Focus on facts and complex answers to complex problems. But just to get a quick poll on what matters to me now? Facebook Answers.

Posted in product reviews, the internet as we see it | Tagged , | Leave a comment

Think Quarterly – Google’s New Rag


Think Quarterly - Inaugural Issue

Think Quarterly is a new Magazine from Google UK. The inaugural edition is available online in a fullscreen flash player. It’s also available in a mobile version. This issue features articles on the theme of data (data overload seems to be foremost on their minds). This the magazine’s twitter feed features some insights/data that only Google can know such as “Globally, we spend 2.9 billion hours on YouTube in a month. That’s 326,294 years! @youtube” and “More children aged between two and five can use a smartphone (19%) than can tie their own shoelaces (9%).”

Think Quarterly.

 

Posted in product reviews, the internet as we see it | Tagged , | Leave a comment

LinkedIn Surpasses 100 Million Users [INFOGRAPHIC]

LinkedIn Surpasses 100 Million Users [INFOGRAPHIC]. Originally published on Mashable.

 

100 Million Users on LinkedIn Infographic

 

Posted in the internet as we see it | Tagged | Leave a comment

Content versus Value

Jeff Jarvis talk about what it means as a Journalist to add value to a publication. That’s something we’re living with over at CompleteGuides.net. I often get asked by my writer and publisher friends, Why are you giving your book away for free online? That’s insane! Look, I say, you can argue all day about how much money I might not be making on our books. Or you can look at it the other way and say, maybe we add value in other ways. We have community. We have questions and answers. We have the most up-to-date book in the world. And we are easily found via search and social media. For anyone who wants to know about how to get the most from their Droid phone, we’re only a click away. Maybe we are leaving money on the table, but without the free option, we lose the opportunity to prove the many other ways we prove our value. Or as Jarvis puts it:

The economics are not necessarily sweat = work = product = pay. Neither is it any longer true that owning the expensive means of production and distribution assures a return on that investment. There are other expressions of value.

Read more: It’s not all about content and work « BuzzMachine.

Posted in on publishing, our books, the internet as we see it | 1 Comment

Realtime, Big Media and Twitter

I don’t know how interesting you’ll find this coverage of Twitter CEO doing his Keynote at Mobile World Congress, but I certainly do see some validity in the backchannel that Twitter has become for Big Media. Part of the charm of a live event is connecting with your friends via social media while its happening. Think: Twitter as DVR-killer. And one more reason we are on the realtime bandwagon.

BBC News – Twitter dismisses $10bn Google deal and talks up mobile.

Posted in the internet as we see it | 2 Comments

A More Social Firefox

The new Firefox browser has social bookmarking built in. So glad that this trusted browser is doing the good deed of freeing us from ShareThis (and their questionable practices).

Mozilla Revamps F1, Makes Firefox More Social.

Posted in product reviews, the internet as we see it | Tagged , | 1 Comment